FAQ

1. How can I contact you?

You can reach us via email at homiq.shopify@gmail.com. We strive to respond to all inquiries with 24 hours.

 

2. Where are your products shipped from?

Our products are shipped from various locations depending on the item. We ensure that all shipments are handled efficiently to provide timely delivery to our customers.

3. Can I get a refund on my purchase?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please contact us to initiate the process.

4. What items are eligible for return?

Most items are eligible for return, except for certain non-returnable items such as custom products, perishable goods, and personal care items. Please refer to our return policy for more details.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, but please allow additional time for your bank or credit card company to post the refund.

6. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.

7. Can I exchange my item for a different one?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more information.

9. What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. We can only process cancellations before the order has been shipped.

10. Are there any exceptions to the return policy?

Yes, certain items such as sale items, gift cards, and hazardous materials cannot be returned. Please review our return policy for a complete list of exceptions.